AI that thinks

The AI CX decision engine for high growth retailers

Resolve complex post-purchase issues faster with AI, trained by the thought process of your best customer service agent

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Not just an AI chatbot
Fully automated end-to-end complex logic workflows

98%

Customer Satisfaction

74%

Cost Savings

78%

Full Resolution Rate

Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce

The first AI CX operating system for retailers

  • DELIVERY ASSISTANCE: personalized resolutions for delivery issues like late shipments, damaged on arrival, lost in transit, stolen upon delivery, return to sender
  • PRODUCT ASSISTANCE: instant resolutions for unexpected product issues, troubleshooting, defects
  • RETURNS & EXCHANGES: seamless self-service returns and exchanges
  • COURTESIES: customer appeasements building brand loyalty by going above and beyond
  • ORDER ADJUSTMENTS: pre-shipment order modifications and address changes
  • TRACK: proactive shipment tracking notifications and delays
  • AGENT KNOWLEDGE: internal knowledge base for agents
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Orchestrate the customer journey with an AI CX concierge

  • ORCHESTRATION: Create a seamless post-purchase experience from delivery to customer success to loyal retained customer
  • UNIFIED DATA: A single source of truth for the entire customer experience
  • GLOBAL BRAND: Proactive multi-channel personalized customer VIP support powering over 50+ languages
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Omni-channel support including Voice AI

  • Email
  • SMS
  • Phone
  • On-site live chat
  • Social media
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Invisible Commerce
Designed for solving complex retail problems

The only Tier 2 AI CX agent that can fully resolve customer issues without escalating

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Streamline your post-purchase experience

  • One-click integration with your existing e-commerce technology
  • Fully resolve CX issues without changing operational processes
  • Single integration enables unlimited possibilities

Why Us

We are the ONLY AI solution that can resolve any issue instantly within a conversation.
  • No need to create workflows to train the AI to know how to solve each problem
  • No need to escalate to a human agent for common order problems
  • No need to redirect customers to different policy pages and portals
  • No need to escalate fulfillment errors for wrong item received
  • No need to offer roundabout solutions for exchanges
  • We've programmed all the resolution flows into the platform taking the effort off of merchants
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Touch of Modern lowers support costs by 74% with Shipped AI
High-end retailer adds Shipped AI to automate delivery issue resolutions
Invisible Commerce

6%

Increase in NPS

74%

Reduction in support costs

82%

Upsell acceptance by customers for assurance