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The First On-Demand Customer Experience Platform
Each aspect of Shipped is designed and built to work seamlessly together, orchestrating a simplified customer experience on a single platform
Goodbye Waiting, Hello Loyalty - Resolve any customer issue instantly
Shipped AI delivers a VIP experience every time without scaling your costs
Better Than a Chatbot
An AI customer experience agent that resolves any customer issue instantly, trained by your best CX agents
Comprehensive Post-Purchase Suite
Self-service tools and AI-led stack for a total experience
Fast and Easy Self-Service Resolution
Cut customer issue times and backlogs
$0 Overhead
Resolve 74% of customer issues without overhead
Five Star Customer Experience
98% customer satisfaction across 50 languages
What Leading Brands Have to Say
Delivery Assurance
Add customer assurance for last-mile damage, loss, and theft. Lift customer satisfaction and net promoter scores without adding support.
Climate Protection
Easily add carbon-neutral offsets to your brand reputation. With zero cost to you and over 70% of shoppers opting in, it’s an easy ESG checkbox.
Pre-shipment Cancellation
Self-service cancellations with operational safeguards, including syncing with shipping status to eliminate false cancellations.
Global Track + Upsell
Eliminate “where’s my order” support tickets with real-time notifications and upsell merchandise with branded, customizable shipment messages.
Return & Exchanges
RMA is now “Return Merchandise Automation.” Hassle-free, zero-overhead self-service returns.
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Let’s Chat to Explore if Shipped AI is a Fit for Your Brand
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24/7 Tier 2 Support
Offer the convenience of real-time chat and SMS support with L2 agents capable of fully resolving order issues - from sending replacements for damaged on arrival to complex exchanges and even instantly resolving delivery issues like theft.
The Best AI CX Agent for Your VIP Customers
Model CX decisions like your best trained agents to fully resolve
L1 and L2 issues
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Customers Love the Shipped Experience
Shipped Suite's 99% CSAT rating elevates the reputation for our e-commerce brand partners.
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Tom
"Shipment was damaged and Shipped refunded with no hoops to jump through. Excellent service. I’ll use them always from now on."
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David
“I used Shipped’s app to request assistance to track my delayed parcel. They emailed me the next day and followed up with locating the parcel. The following day, upon its delivery when I wasn’t at home, they emailed me again to inform me of its delivery, with photos of its drop off spot and confirmed it was sent to my condo. Excellent and efficient service.”
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Elsie
“Wrote to company regarding a damaged order and within a day they had approved and gotten me a refund. That is great customer service.”
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Praveen
“The lamp was broken when I opened the package, although there was no damage to the box itself. After contacting and submitting the picture, the claim was approved right away, Shipped contacted the seller, and arranged the replacement. Couldn't have gone better than that!”
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Tuong
“Highly recommend this company. I ordered a replacement part, wire frame, for my airdog X3, and added this insurance. The item arrived damaged. I filed a claim and attached 3 images. New item arrived in a few days. Easy and hassle free process. The item was $69, and the insurance fee was like $0.97. Peace of mind for your shipping.”
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Book a Consultation
Let’s jump on a 20-minute partnership exploration call