AI that thinks
The AI CX decision engine for high growth retailers
Resolve complex post-purchase issues faster with AI, trained by the thought process of your best customer service agent
Not just an AI chatbot
Fully automated end-to-end complex logic workflows
98%
Customer Satisfaction
74%
Cost Savings
78%
Full Resolution Rate
The first AI CX operating system for retailers
- DELIVERY ASSISTANCE: personalized resolutions for delivery issues like late shipments, damaged on arrival, lost in transit, stolen upon delivery, return to sender
- PRODUCT ASSISTANCE: instant resolutions for unexpected product issues, troubleshooting, defects
- RETURNS & EXCHANGES: seamless self-service returns and exchanges
- COURTESIES: customer appeasements building brand loyalty by going above and beyond
- ORDER ADJUSTMENTS: pre-shipment order modifications and address changes
- TRACK: proactive shipment tracking notifications and delays
- AGENT KNOWLEDGE: internal knowledge base for agents
Orchestrate the customer journey with an AI CX concierge
- ORCHESTRATION: Create a seamless post-purchase experience from delivery to customer success to loyal retained customer
- UNIFIED DATA: A single source of truth for the entire customer experience
- GLOBAL BRAND: Proactive multi-channel personalized customer VIP support powering over 50+ languages
Designed for solving complex retail problems
The only Tier 2 AI CX agent that can fully resolve customer issues without escalating
Streamline your post-purchase experience
Why Us
We are the ONLY AI solution that can resolve any issue instantly within a conversation.
- No need to create workflows to train the AI to know how to solve each problem
- No need to escalate to a human agent for common order problems
- No need to redirect customers to different policy pages and portals
- No need to escalate fulfillment errors for wrong item received
- No need to offer roundabout solutions for exchanges
- We've programmed all the resolution flows into the platform taking the effort off of merchants
Touch of Modern lowers support costs by 74% with Shipped AI
High-end retailer adds Shipped AI to automate delivery issue resolutions
6%
Increase in NPS
74%
Reduction in support costs
82%
Upsell acceptance by customers for assurance