The CX operating system trusted by retail brands
Safely deploy AI agents and prevent hallucinations with the reliability and control you can only get from software
Not just an AI chatbot
Accelerate resolutions and take complete control of complex CX policies
98%
Customer Satisfaction
99%
Accuracy
73%
Average CX Automation Rate
Enable supervision of all AI responses and actions
- DELIVERY ASSISTANCE: personalized resolutions for delivery issues like late shipments, damaged on arrival, lost in transit, stolen upon delivery, return to sender
- PRODUCT ASSISTANCE: instant resolutions for unexpected product issues, troubleshooting, defects
- RETURNS & EXCHANGES: seamless returns and exchanges
- COURTESIES: customer appeasements building brand loyalty by going above and beyond
- ORDER ADJUSTMENTS: pre-shipment order modifications and address changes
- TRACK: proactive shipment tracking notifications and delays
Orchestrate the customer journey with an AI CX concierge
- ORCHESTRATION: create a seamless post-purchase experience from delivery to customer success to loyal retained customer
- UNIFIED DATA: a single source of truth for the entire customer experience
- GLOBAL BRAND: proactive multi-channel personalized customer VIP support powering over 50+ languages
- AGENT KNOWLEDGE: internal knowledge base for agents
Designed for solving complex retail problems
The only AI CX solution that supports agents with complete resolutions
Streamline your post-purchase experience
Why Us
We are the ONLY AI solution that can resolve any issue instantly within a conversation.
- No need to create workflows to train the AI to know how to solve each problem
- No need to escalate to a human agent for common order problems
- No need to redirect customers to different policy pages and portals
- No need to escalate fulfillment errors for wrong item received
- No need to offer roundabout solutions for exchanges
- We've programmed all the resolution flows into the platform taking the effort off of merchants
Touch of Modern lowers support costs by 74% with Shipped AI
High-end retailer adds Shipped AI to automate delivery issue resolutions
6%
Increase in NPS
74%
Reduction in support costs
82%
Upsell acceptance by customers for assurance