Each aspect of Shipped is designed and built to work seamlessly together, orchestrating a simplified customer experience on a single platform
Comprehensive Post-Purchase Suite
Fast and Easy Self-Service Resolution
Five Star Customer Experience
Add customer assurance for last-mile damage, loss, and theft. Lift customer satisfaction and net promoter scores without adding support.
Easily add carbon-neutral offsets to your brand reputation. With zero cost to you and over 70% of shoppers opting in, it’s an easy ESG checkbox.
Self-service cancellations with operational safeguards, including syncing with shipping status to eliminate false cancellations.
Global Track + Upsell
Eliminate “where’s my order” support tickets with real-time notifications and upsell merchandise with branded, customizable shipment messages.
Return & Exchanges
RMA is now “Return Merchandise Automation.” Hassle-free, zero-overhead self-service returns.
Offer the convenience of real-time chat and SMS support with L2 agents capable of fully resolving order issues - from sending replacements for damaged on arrival to complex exchanges and even instantly resolving delivery issues like theft.
Model CX decisions like your best trained agents to fully resolve
L1 and L2 issues