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Resolve any customer issue instantly with the world's #1 retail AI CX agent and comprehensive self-service suite.

Keep your customers happy, drive repurchases, reduce costs and drive profit to your bottom line

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Our product has achieved
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320% improvement to resolution time

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99% accurate AI resolution rate

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74% reduction in support costs

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~65% of support tickets resolved

The only AI CX agent that will resolve any issue just as your top customer service agent would
  • AI tailored to your brand voice, personas and guidelines that solves issues in real time 24/7

  • Build brand loyalty with proactive multi-channel personalized customer VIP support powering over 50+ languages

  • Deliver instant customer resolutions and updates that reduce support costs and drive engagement

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What Leading Brands Have to Say
Touch of Modern
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Touch of Modern

One of the easiest decisions we’ve made

One Kings Lane
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One Kings Lane

Customers are happy and we're happy too

Airdog
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Airdog

We wanted to find a solution that fits, and that's Shipped

The First On-Demand Customer Experience Platform

Each aspect of Shipped is designed and built to work seamlessly together, orchestrating a simplified customer experience on a single platform

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Delivery Assurance
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Add customer assurance for last-mile damage, loss, and theft. Lift customer satisfaction and net promoter scores without adding support.

Climate Protection
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Easily add carbon-neutral offsets to your brand reputation. With zero cost to you and over 70% of shoppers opting in, it’s an easy ESG checkbox.

Pre-shipment Cancellation
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Self-service cancellations with operational safeguards, including syncing with shipping status to eliminate false cancellations.

Global Track + Upsell
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Eliminate “where’s my order” support tickets with real-time notifications and upsell merchandise with branded, customizable shipment messages.

Return & Exchanges
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RMA is now “Return Merchandise Automation.” Hassle-free, zero-overhead self-service returns.

Let’s Chat to Explore if Shipped AI is a Fit for Your Brand
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The Best AI CX Agent for Your VIP Customers

Model CX decisions like your best trained agents to fully resolve
L1 and L2 issues

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Customers Love the Shipped Experience
Shipped Suite's 99% CSAT rating elevates the reputation for our e-commerce brand partners.
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Tom
"Shipment was damaged and Shipped refunded with no hoops to jump through. Excellent service. I’ll use them always from now on."
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David
“I used Shipped’s app to request assistance to track my delayed parcel. They emailed me the next day and followed up with locating the parcel. The following day, upon its delivery when I wasn’t at home, they emailed me again to inform me of its delivery, with photos of its drop off spot and confirmed it was sent to my condo. Excellent and efficient service.”
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Elsie
“Wrote to company regarding a damaged order and within a day they had approved and gotten me a refund. That is great customer service.”
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Praveen
“The lamp was broken when I opened the package, although there was no damage to the box itself. After contacting and submitting the picture, the claim was approved right away, Shipped contacted the seller, and arranged the replacement. Couldn't have gone better than that!”
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Tuong
“Highly recommend this company. I ordered a replacement part, wire frame, for my airdog X3, and added this insurance. The item arrived damaged. I filed a claim and attached 3 images. New item arrived in a few days. Easy and hassle free process. The item was $69, and the insurance fee was like $0.97. Peace of mind for your shipping.”
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Calculate the Value Shipped Brings to Your E-commerce Business
KPIs
#
$
%
Hours
#
$
$503,200
Net Operations Savings
96x
Faster Resolution Time
16.47%
Higher CSAT
$525,000
Incremental Revenue
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