"At every consumer electronics company, shipping and damages are a very big issue. We needed a solution that would provide support at scale, and that's Shipped AI."
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Harry Yu
Marketing & Business Development Manager, Airdog USA Inc.
Airdog Upleveling CX
Airdog automates 100% damaged deliveries claims
Consumer electronics firm improved bottom line and customer satisfaction with Shipped AI
$451k
Increase in operating profit
55%
Reduction in support tickets
1 day
Implementation — no IT required
Airdog created the world’s first removable and washable air purifier with over 100 International Air Purification Technology Innovations. Its patented TPA technology eliminates up to 99.9% of harmful particles, 99.9% of PM 2.5, and 99% of chemical toxins in the air. Like most consumer electronics companies, Airdog experienced problems with damaged deliveries resulting in unsatisfied customers and costly returns. Adding Shipped Shield increased customer satisfaction and reduced losses related to damaged, stolen, or lost deliveries.Paid out of pocket for lost, damaged, or stolen packages. Customer service was bogged down with WISMO and shipping related inquiries. Dealt with frustrated customers and loss of revenue due.
Challenges
Shipped AI saves Airdog’s bottom line
With Shipped AI, Airdog no longer has to cover the cost of shipping issues out of pocket, saving the e-commerce brand thousands in support and replacement costs. Customers are happier because they get immediate resolutions, and Airdog can focus on its core competencies knowing they’re providing world-class support.
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