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Automated • Self-Service • Monetized

Turn the Tables on Returns

Add an invisible RMA workflow your support team will love that minimizes the revenue hit

RMA is Now
“Return Merchandise Automation”
Shipped Suite enables merchants to simplify return processes and cut support costs with a seamless customer experience. Our integrated platform can also incentivize for and send out replacements to reduce revenue impact.
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Replacement incentives

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Process returns instantaneously

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Eliminate manual low-tier resolutions

Self-Service for Touchless, Accurate Results

Shoppers can return eligible items for exchange, replace, credit, or refund without support intervention. Simple returns are carrier agnostic. No calls, no emails, no support chats, no confusion. Help is immediate.

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Control for Every Return Scenario

With Shipped Suite, you determine the policies for what items are eligible for returns processing. It’s based on individual items, groups, or tags in your product list. You can even incentivize specific methods to reduce risk and expense.

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Restore Potential Lost Revenue

Shipped Suite’s Return and Exchange Automation encourages customers to seek replacements with similar products or store credit, so merchants minimize the impact of returns to their bottom line.

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Holistic Approach to
Post-Purchase Service Quality
Shipped Suite automates operations that retailers struggle with after goods leave their warehouse. In short, anything that can go wrong, we aim to solve with software to eliminate the impact of issues and shorten resolution cycles.
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More +
Platform Features
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Integrations

  • Support; Zendesk, Gorgias, and more

  • Couriers; FedEx, UPS, and more

  • Subscriptions; ReCharge, Loop, and more

  • Channels; SMS, Whatsapp, and more

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Architecture

  • 900+ global carrier partners

  • 100+ currencies supported

  • 99.999% uptime

  • Embeddable API

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Certifications

  • GDPR compliant

  • SOC 2 Type II

  • National Insurance Producer Registry

  • Carbon registries: Verra, Gold Standard, and more

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