Shipped Suite Delivery Assurance uses machine learning to process claims, check for fraud, match addresses, and run a growing list of tests to authenticate requests. If the claims are verified, replacements are virtually instantaneous. For your shoppers, it eliminates risk and builds brand loyalty.
AI-driven • Self-Service • Fast
Universally Loved Delivery Protection
Shipped Suite automatically resolves customer delivery issues without impacting support resources
Upsell or offer delivery protection
Process claims instantaneously
Eliminate manual low-tier resolutions
Up to 80% of customers churn because of bad delivery experiences. Offering Shipped Suite Delivery Protection as an add-on or a complimentary service improves purchase rates, lifts conversions, and improves LTV. It’s a great opportunity to drive 5-star reviews.
Shoppers can easily report delivery issues within your engagement flow and provide evidence and details. No calls, no emails, no support chats, no confusion. And for basic issues, they can get an answer and replacement immediately.
Support; Zendesk, Gorgias, and more
Couriers; FedEx, UPS, and more
Subscriptions; ReCharge, Loop, and more
Channels; SMS, Whatsapp, and more
900+ global carrier partners
100+ currencies supported
SOC 2 Type II
National Insurance Producer Registry
Carbon registries: Verra, Gold Standard, and more