Delivery Assurance

AI-driven • Self-Service • Fast

Universally Loved Delivery Protection

Shipped Suite automatically resolves customer delivery issues without impacting support resources

Reduce Cart Abandonment and Increase Brand Satisfaction

Shipped Suite inspires confidence and reduces your support effort with automated delivery protection. 98% of delivery issues are resolved without ever involving a human agent. The result? An impeccable CSAT and NPS uplift no support team can match.

Upsell or offer delivery protection

Process claims instantaneously

Eliminate manual low-tier resolutions

Removing Purchasing Friction

Up to 80% of customers churn because of bad delivery experiences. Offering Shipped Suite Delivery Protection as an add-on or a complimentary service improves purchase rates, lifts conversions, and improves LTV. It’s a great opportunity to drive 5-star reviews.

The Fastest Revolution Time Possible

Shipped Suite Delivery Assurance uses machine learning to process claims, check for fraud, match addresses, and run a growing list of tests to authenticate requests. If the claims are verified, replacements are virtually instantaneous. For your shoppers, it eliminates risk and builds brand loyalty.

Self-Service for Touchless, Accurate Results

Shoppers can easily report delivery issues within your engagement flow and provide evidence and details. No calls, no emails, no support chats, no confusion. And for basic issues, they can get an answer and replacement immediately.

Let’s Chat to Explore if Shipped AI is a Fit for Your Brand

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Holistic Approach to
Post-Purchase Service Quality

Shipped Suite automates operations that retailers struggle with after goods leave their warehouse. In short, anything that can go wrong, we aim to solve with software to eliminate the impact of issues and shorten resolution cycles.